At Luggage Storage Dubrovnik (“we”, “us”, “our”), accessible at www.luggage-storage-dubrovnik.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable European and Croatian privacy laws.

1. Data Controller

The data controller responsible for processing your personal data is:

Luggage Storage Dubrovnik
[Insert Company/Owner Name]
[Insert Address, Dubrovnik, Croatia]
Email: info@luggage-storage-dubrovnik.com
Phone: [Insert Phone Number]

2. What Personal Data We Collect

2.1 Data You Provide Directly

• Name and surname
  
  
• Email address
  
  
• Phone number / WhatsApp
  
  
• Payment information (processed by secure third-party providers)
  
  
• Booking details
  
  
• Messages or inquiries sent through forms or email
  
  

2.2 Data Collected Automatically

• IP address
  
  
• Browser and device type
  
  
• Pages visited and time spent
  
  
• Cookies and tracking technologies
  
  

2.3 Payment Data

Processed exclusively through secure third-party providers.
We do not store credit card data.

3. Legal Basis for Processing

Performance of a Contract

For booking and providing luggage storage.

Legitimate Interest

For improving services and preventing misuse.

Consent

For marketing and optional cookies.

Legal Obligation

To comply with Croatian tax and regulatory requirements.

4. How We Use Your Data

• Manage and confirm bookings
  
  
• Communicate regarding your reservation
  
  
• Respond to questions
  
  
• Improve website experience
  
  
• Ensure safety and prevent fraud
  
  
• Maintain financial and legal records
  
  

We never sell personal data.

5. Who We Share Your Data With

• Payment processors
  
  
• Hosting provider
  
  
• Analytics services
  
  
• Email/messaging platforms
  
  

All third parties are GDPR-compliant.

6. International Transfers

If data is transferred outside the EU/EEA, we ensure safeguards such as:

• Standard Contractual Clauses (SCCs)
  
  
• GDPR-compliant agreements
  
  
• Adequacy decisions
  
  

7. Data Retention

• Booking data: up to 2 years
  
  
• Contact inquiries: 12 months
  
  
• Analytics: per provider settings
  
  
• Marketing: until you unsubscribe
  
  

8. Your GDPR Rights

You may request:

• Access
  
  
• Correction
  
  
• Deletion
  
  
• Restriction of processing
  
  
• Data portability
  
  
• Objection to processing
  
  
• Withdrawal of consent
  
  

To exercise your rights, contact us:

📧 info@luggage-storage-dubrovnik.com

If unsatisfied, you may file a complaint with the Croatian Data Protection Agency (AZOP).

9. Cookies

We use:

• Necessary cookies
  
  
• Analytics cookies (with consent)
  
  
• Marketing cookies (with consent)
  
  

You can adjust settings in your browser or via our cookie banner.

10. Security Measures

• SSL encryption
  
  
• Secure servers
  
  
• Restricted access
  
  
• Regular system updates
  
  
• Data minimization
  
  

11. Third-Party Links

We may link to external websites. We do not control their privacy practices.

12. Policy Updates

Changes will be published on this page with a new “Last updated” date.

13. Contact Information

If you have questions about our Privacy Policy:

📧 info@luggage-storage-dubrovnik.com
📞 [Insert Phone Number]
📍 [Insert Dubrovnik Address]